Previous incidents

Started: Apr 7, 2026 15:59 UTC

Current status: Mitigated

Ticket creation in the portal is now working again for all users. The issue has been resolved, and the system is stable. Thank you for your patience.

Started: Apr 7, 2026 05:34 UTC

Current status: Mitigated

The issue causing widget exports to fail has been resolved. Exports are now functioning normally. Thank you for your patience.

Started: Apr 7, 2026 05:20 UTC

Current status: Acknowledged

The issue with article analytics has been narrowed down to a problem affecting data collection in the production environment. We are actively working to resolve the problem and will provide further updates as soon as possible. The investigation remains ongoing.

Started: Apr 6, 2026 14:16 UTC

Current status: Mitigated

The issue with article analytics has been resolved and service is now stable. Thank you for your patience while we fixed the problem.

Started: Apr 6, 2026 14:11 UTC

Current status: Acknowledged

We are aware that article analytics is currently not functioning properly in the production environment. Our team is actively investigating the issue and will provide an update in about 3 minutes. Thank you for your patience.

Started: Apr 6, 2026 05:11 UTC

Current status: Mitigated

The issue causing delays and stalls during call skills has been resolved. Systems are now stable, and agent workflows are functioning normally. Thank you for your patience as we worked to restore full service.

Started: Apr 2, 2026 14:13 UTC

Current status: Mitigated

The issue causing missing ticket events has been resolved. Systems are now stable, and all ticket data is complete. Thank you for your patience.

Started: Apr 2, 2026 09:16 UTC

Current status: Fixing

We are making progress on restoring visibility for meeting transcripts. Our team is validating recent changes to ensure transcripts display correctly across all devices. We will continue monitoring the system closely and will provide another update shortly.

Started: Apr 2, 2026 08:44 UTC

Current status: Acknowledged

Some users are experiencing unexpected changes to the support app layout, which may cause confusion. The new layout appears temporarily and then disappears, indicating a possible rollout or testing phase. We are actively investigating the cause and will provide an update in about an hour.

Started: 12 minutes ago

Current status: Mitigated

The issue with stage filters not functioning in saved views has been resolved. Data visibility is now restored, and views are displaying correctly. Thank you for your patience while we addressed this.

Started: 13 minutes ago

Current status: Mitigated

The issue causing the Devrev tab to crash and become unresponsive has been resolved. Service is now stable for affected users. We apologize for the inconvenience and appreciate your patience.

Started: 11 minutes ago

Current status: Mitigated

The issue preventing cloned issues from appearing in the RZP account has been resolved. Service is now fully restored, and users can clone issues as expected. Thank you for your patience while we addressed this matter.

Started: 1 hour ago

Current status: Mitigated

The issue preventing SLA triggers for Observe.ai tickets has been resolved. All SLAs are now functioning as expected. Thank you for your patience while we addressed this matter.

Started: 13 minutes ago

Current status: Mitigated

The issue preventing data from being retrieved has been successfully fixed. Service is now fully operational, and you should experience normal performance. We appreciate your patience while we resolved this matter.

Incident: Data Retrieval Issue with Query Tool

Started: 10 minutes ago

Current status: Acknowledged

We are investigating an issue affecting data retrieval through our query tool. Our team is actively working to identify the cause and restore normal functionality. We will provide an update as soon as more information becomes available.

The issue with DevRev customer agents not responding has been resolved. All customer agents are now operational, restoring service within the 8-minute incident window. Thank you for your patience.

Customer support agents are currently not responding to inquiries. This started 3 minutes ago. We will provide an update within the next 30 minutes.

fixed

The email verification issue has been resolved after a 14-minute incident. Customers can now receive verification codes as expected, and login processes are functioning normally. Thank you for your patience.

Some users are experiencing repeated login and logout problems in Simpplr. This started just now. We will provide an update within the next 30 minutes.

The issue affecting computers has been resolved after 14 minutes. Service is now fully restored and functioning normally. Thank you for your patience.

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