Previous incidents
Unable to Create Tickets in the Portal
Resolved Apr 7, 2026 at 4:18pm UTC
Started: Apr 7, 2026 15:59 UTC
Current status: Mitigated
Ticket creation in the portal is now working again for all users. The issue has been resolved, and the system is stable. Thank you for your patience.
5 previous updates
Widget export is failing
Resolved Apr 7, 2026 at 5:54am UTC
Started: Apr 7, 2026 05:34 UTC
Current status: Mitigated
The issue causing widget exports to fail has been resolved. Exports are now functioning normally. Thank you for your patience.
5 previous updates
Article analytics not working in production
Updated Apr 7, 2026 at 5:28am UTC
Started: Apr 7, 2026 05:20 UTC
Current status: Acknowledged
The issue with article analytics has been narrowed down to a problem affecting data collection in the production environment. We are actively working to resolve the problem and will provide further updates as soon as possible. The investigation remains ongoing.
1 previous update
Article analytics not working in production
Resolved Apr 6, 2026 at 2:29pm UTC
Started: Apr 6, 2026 14:16 UTC
Current status: Mitigated
The issue with article analytics has been resolved and service is now stable. Thank you for your patience while we fixed the problem.
5 previous updates
Article analytics not working in production
Created Apr 6, 2026 at 2:11pm UTC
Started: Apr 6, 2026 14:11 UTC
Current status: Acknowledged
We are aware that article analytics is currently not functioning properly in the production environment. Our team is actively investigating the issue and will provide an update in about 3 minutes. Thank you for your patience.
Call Handling Delays and Freezes
Resolved Apr 6, 2026 at 5:21am UTC
Started: Apr 6, 2026 05:11 UTC
Current status: Mitigated
The issue causing delays and stalls during call skills has been resolved. Systems are now stable, and agent workflows are functioning normally. Thank you for your patience as we worked to restore full service.
4 previous updates
Ticket Events Not Appearing for Some Transactions
Resolved Apr 2, 2026 at 2:17pm UTC
Started: Apr 2, 2026 14:13 UTC
Current status: Mitigated
The issue causing missing ticket events has been resolved. Systems are now stable, and all ticket data is complete. Thank you for your patience.
2 previous updates
Meeting Transcripts Not Showing in the Interface
Updated Apr 2, 2026 at 11:19am UTC
Started: Apr 2, 2026 09:16 UTC
Current status: Fixing
We are making progress on restoring visibility for meeting transcripts. Our team is validating recent changes to ensure transcripts display correctly across all devices. We will continue monitoring the system closely and will provide another update shortly.
3 previous updates
Support App Layout Changed Without Notice
Created Apr 2, 2026 at 8:44am UTC
Started: Apr 2, 2026 08:44 UTC
Current status: Acknowledged
Some users are experiencing unexpected changes to the support app layout, which may cause confusion. The new layout appears temporarily and then disappears, indicating a possible rollout or testing phase. We are actively investigating the cause and will provide an update in about an hour.