Started: 1 hour ago

Current status: Mitigated

The issue preventing SLA triggers for Observe.ai tickets has been resolved. All SLAs are now functioning as expected. Thank you for your patience while we addressed this matter.

Started: 1 hour ago

Current status: Fixing

We are actively deploying a fix to resolve the SLA trigger issue related to custom attributes in Observe.ai tickets. Our team is monitoring the rollout closely to ensure the fix works as intended. We will provide another update in about 3 minutes.

Started: 1 hour ago

Current status: Acknowledged

We are actively investigating an issue affecting SLA timing for certain support tickets with specific custom attributes. Our team is working to identify the root cause and will provide an update shortly. Thank you for your patience as we work to resolve this.

Started: just now

Current status: Acknowledged

We are aware that SLAs are not currently activating for some Observe.ai tickets with specific custom attributes. Our team is investigating the issue to identify the cause and will provide an update within the next few minutes. We appreciate your patience as we work to resolve this promptly.