Previous incidents

We are pleased to inform you that the Timeline Transformer service issue has been resolved. The service was experiencing difficulties in transforming messages, which has now been addressed through our recent updates. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you continue to experience any issues or have concerns, please do not hesitate to conta...

This is the RCA link. Please check https://support.dev.devrev-eng.ai/devrev/article/ART-7125

We are pleased to inform you that the recent internal errors affecting the Oasis service have been resolved. The issue was caused by an instability in an upstream component, which has now been addressed to restore normal operation. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have concerns, please do ...

We've identified the root cause of this issue that started 214 days ago.

We're actively working on a fix and will deploy it as soon as it's ready. We'll keep you updated on our progress.

We are pleased to inform you that the recent issue with the gateway service related to cache lock acquisition failures has been successfully resolved. This recurring problem, which caused intermittent failures in processing user role information, was addressed by our engineering team through targeted system adjustments. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time.

We are currently experiencing intermittent issues with the artifact upload process in the platform, which may affect certain features. Our team is actively investigating the problem and working towards a resolution. We will provide updates as soon as more information becomes available.

Started about 214 days ago. Our team is already digging in. We'll have more info in about 30 minutes.

We are currently experiencing intermittent failures when uploading artifacts, primarily affecting one customer in the us-east-1 region. Our team is actively investigating the issue and working to restore normal service. We will provide updates as soon as more information becomes available.

Started about 214 days ago. Our team is already digging in. We'll have more info in about 30 minutes.

We are currently experiencing recurring issues with the vector indexing process, which may impact search and related features. Our team is actively investigating the problem and working to resolve it as quickly as possible. We will provide updates as we make progress.

Started about 214 days ago. Our team is already digging in. We'll have more info in about 30 minutes.

We are currently experiencing intermittent connection problems affecting the gateway service, which may impact authorization and access to certain features. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide updates as we learn more.

Started about 215 days ago. Our team is already digging in. We'll have more info in about 30 minutes.

We are currently experiencing intermittent issues with push notifications in our development environment due to a cache timeout. This may result in some notifications not being delivered. Our team is actively investigating the problem and working to restore normal service as quickly as possible. We will provide updates as we make progress.

Started about 217 days ago. Our team is already digging in. We'll have more info in about 30 minutes.

We are currently experiencing an issue with the gateway service that may affect your access to certain features. Our team is actively investigating the problem and working to resolve it as quickly as possible. We will provide updates as we learn more.

Started about 216 days ago. Our team is already digging in. We'll have more info in about 30 minutes.

We are pleased to inform you that the recent issues with the Dogmatix Splitter Service have been resolved. The service experienced recurring errors related to its inability to connect with an upstream dependency, resulting in RPC Unavailable errors that affected multiple customers. Our team identified and addressed the underlying connectivity or health issues with the upstream service, restoring normal operation. We sincerely apologize for any inconvenience this may have caused and appreciate...

We are pleased to inform you that the processing errors related to the Janus Kafka Consumer V2 and the Kafka EOF issues have been successfully resolved. Our team identified the root cause and implemented the necessary adjustments to restore normal functionality.

We are pleased to inform you that the streaming failures caused by EOF errors have been successfully resolved. Our team identified the issue and implemented the necessary adjustments to restore full functionality.

We are pleased to inform you that the issue regarding the missing 'in_development' stage error during the onboarding of Kafka Consumer v2 has been resolved. Our team identified the root cause and implemented the necessary adjustments to ensure a smooth onboarding experience.

We are pleased to inform you that the issue regarding the missing 'in_development' stage error during the onboarding of Kafka Consumer v2 has been resolved. Our team identified the root cause and implemented the necessary adjustments to ensure a smooth onboarding experience.

We are pleased to inform you that the issue regarding the Kafka consumer write conflict errors has been successfully resolved. This incident caused some disruptions during the onboarding process, but our team has taken the necessary steps to rectify the situation.

We are pleased to inform you that the issue regarding push notification failures has been resolved. This incident affected the timely delivery of notifications, and we have taken the necessary steps to restore full functionality.

We are pleased to inform you that the MongoDB connection handshake timeout errors have been successfully resolved. This issue was affecting the stability of our STS service, causing interruptions for some users.

resolved

resolved