Previous incidents

We are pleased to inform you that the processing errors related to the Janus Kafka Consumer V2 and the Kafka EOF issues have been successfully resolved. Our team identified the root cause and implemented the necessary adjustments to restore normal functionality.

We are currently experiencing processing issues with the Janus service, which may affect your ability to access certain features. Our team is actively working to resolve this matter and will provide updates within the next few hours. We appreciate your patience and understanding as we work to restore full functionality.

We are pleased to inform you that the streaming failures caused by EOF errors have been successfully resolved. Our team identified the issue and implemented the necessary adjustments to restore full functionality.

We are pleased to inform you that the issue regarding the missing 'in_development' stage error during the onboarding of Kafka Consumer v2 has been resolved. Our team identified the root cause and implemented the necessary adjustments to ensure a smooth onboarding experience.

We are pleased to inform you that the issue regarding the missing 'in_development' stage error during the onboarding of Kafka Consumer v2 has been resolved. Our team identified the root cause and implemented the necessary adjustments to ensure a smooth onboarding experience.

We are pleased to inform you that the issue regarding the Kafka consumer write conflict errors has been successfully resolved. This incident caused some disruptions during the onboarding process, but our team has taken the necessary steps to rectify the situation.

We are currently experiencing a delay in event processing within our Kafka service due to an unexpected issue. This may affect the timely delivery of certain events for some customers. Our team is actively working to resolve the problem and we will provide updates within the next few hours. Thank you for your patience as we work to restore full functionality.

We are currently experiencing issues with event processing in our Timeline service, which may result in missing parent events for some users. Our team is actively investigating the situation and working towards a resolution. We will provide updates as soon as we have more information. Thank you for your patience.

We are pleased to inform you that the issue regarding push notification failures has been resolved. This incident affected the timely delivery of notifications, and we have taken the necessary steps to restore full functionality.

We are pleased to inform you that the MongoDB connection handshake timeout errors have been successfully resolved. This issue was affecting the stability of our STS service, causing interruptions for some users.

We are currently experiencing connection issues with the STS service, which may affect your ability to access certain features. Our team is actively working to resolve this matter and we will provide updates within the next few hours. We appreciate your patience and understanding during this time.

We are currently experiencing an issue with the Dogmatix service, which may affect your ability to access certain features. Our team is actively working to resolve this matter and we will provide updates within the next few hours. We appreciate your patience and understanding during this time.

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