Previous incidents

We are pleased to inform you that the issue with the Meeting Transcriber has been resolved. The problem was caused by a blob size exceeding the allowed limit, which has now been addressed. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have questions, please don't hesitate to reach out to our support team.

We are pleased to inform you that the Timeline Transformer service issue has been resolved. The service was experiencing difficulties in transforming messages, which has now been addressed through our recent updates. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you continue to experience any issues or have concerns, please do not hesitate to conta...

This is the RCA link. Please check https://support.dev.devrev-eng.ai/devrev/article/ART-7125

We are pleased to inform you that the recent internal errors affecting the Oasis service have been resolved. The issue was caused by an instability in an upstream component, which has now been addressed to restore normal operation. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have concerns, please do ...

We've identified the root cause of this issue that started 214 days ago.

We're actively working on a fix and will deploy it as soon as it's ready. We'll keep you updated on our progress.

We are pleased to inform you that the recent issue with the gateway service related to cache lock acquisition failures has been successfully resolved. This recurring problem, which caused intermittent failures in processing user role information, was addressed by our engineering team through targeted system adjustments. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time.

We are currently experiencing intermittent issues with the artifact upload process in the platform, which may affect certain features. Our team is actively investigating the problem and working towards a resolution. We will provide updates as soon as more information becomes available.

Started about 214 days ago. Our team is already digging in. We'll have more info in about 30 minutes.

We are currently experiencing intermittent failures when uploading artifacts, primarily affecting one customer in the us-east-1 region. Our team is actively investigating the issue and working to restore normal service. We will provide updates as soon as more information becomes available.

Started about 214 days ago. Our team is already digging in. We'll have more info in about 30 minutes.

We are currently experiencing recurring issues with the vector indexing process, which may impact search and related features. Our team is actively investigating the problem and working to resolve it as quickly as possible. We will provide updates as we make progress.

Started about 214 days ago. Our team is already digging in. We'll have more info in about 30 minutes.

We are currently experiencing intermittent connection problems affecting the gateway service, which may impact authorization and access to certain features. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide updates as we learn more.

Started about 215 days ago. Our team is already digging in. We'll have more info in about 30 minutes.

We are currently experiencing intermittent issues with push notifications in our development environment due to a cache timeout. This may result in some notifications not being delivered. Our team is actively investigating the problem and working to restore normal service as quickly as possible. We will provide updates as we make progress.

Started about 217 days ago. Our team is already digging in. We'll have more info in about 30 minutes.

We are currently experiencing an issue with the gateway service that may affect your access to certain features. Our team is actively investigating the problem and working to resolve it as quickly as possible. We will provide updates as we learn more.

Started about 216 days ago. Our team is already digging in. We'll have more info in about 30 minutes.

We are pleased to inform you that the recent issues with the Dogmatix Splitter Service have been resolved. The service experienced recurring errors related to its inability to connect with an upstream dependency, resulting in RPC Unavailable errors that affected multiple customers. Our team identified and addressed the underlying connectivity or health issues with the upstream service, restoring normal operation. We sincerely apologize for any inconvenience this may have caused and appreciate...