Incidents | DevRev, Inc.

Timeline Service Temporarily Unavailable

Mon, 09 Feb 2026 05:25:45 -0000

This is the RCA link. Please check https://support.dev.devrev-eng.ai/devrev/article/ART-7125

Timeline Service Temporarily Unavailable

Mon, 09 Feb 2026 05:23:11 -0000

We are pleased to inform you that the recent issue with the timeline transformer has been fully resolved. The problem involved difficulties in deserializing and transforming timeline messages, which has now been addressed. Our team has taken the necessary steps to restore normal functionality, and we do not anticipate any further disruptions. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and performing as expected. If you experience any lingering issues or have questions, please don't hesitate to contact our support team.

Timeline Service Temporarily Unavailable

Mon, 09 Feb 2026 05:06:18 -0000

this is stil being fixed

Service Disruption Due to External Issues

Fri, 06 Feb 2026 10:20:56 -0000

We are pleased to inform you that the recent internal errors affecting the Oasis service have been resolved. The issue was caused by an instability in an upstream component, which has now been addressed to restore normal operation. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have concerns, please do not hesitate to contact us. Thank you for your continued trust.

Service Disruption Due to External Issues

Thu, 05 Feb 2026 18:30:00 -0000

This is the RCA link. Please check https://support.dev.devrev-eng.ai/devrev/article/ART-7126

Service Disruption Due to External Issues

Thu, 05 Feb 2026 18:30:00 -0000

This is the RCA link. Please check https://support.dev.devrev-eng.ai/devrev/article/ART-7126

Service Disruption Due to External Issues

Thu, 05 Feb 2026 18:30:00 -0000

This is the RCA link. Please check https://support.dev.devrev-eng.ai/devrev/article/ART-7126

Plug is degraded here

Mon, 19 Jan 2026 06:48:00 -0000

this is fixed, reach out for any questions

Plug is degraded here

Mon, 19 Jan 2026 06:48:00 -0000

Please take a look at the RCA: https://support.devrev.ai/chennai/article/ART-56

Plug is degraded here

Mon, 19 Jan 2026 06:48:00 -0000

Please take a look at the RCA: https://support.devrev.ai/chennai/article/ART-5

Dashboards not loading in apsouth

Mon, 19 Jan 2026 06:17:00 -0000

Please take a look at the RCA: https://support.devrev.ai/chennai/article/ART-5

Dashboards not loading in apsouth

Mon, 19 Jan 2026 06:17:00 -0000

This is fixed, you can view the dashboards now

App broken, not opening

Mon, 19 Jan 2026 06:08:07 -0000

Please take a look at the RCA: https://support.devrev.ai/chennai/article/ART-5

App broken, not opening

Mon, 19 Jan 2026 05:55:20 -0000

Please take a look at the RCA: https://support.devrev.ai/chennai/article/ART-6

App broken, not opening

Mon, 19 Jan 2026 05:53:34 -0000

We are pleased to inform that its fixed and you can open the app normally, please reach out for any further questions

Plug is degraded here

Mon, 19 Jan 2026 05:37:10 -0000

plug is not opening, please check

Dashboards not loading in apsouth

Mon, 19 Jan 2026 05:36:41 -0000

cannot view dashboards

App broken, not opening

Mon, 19 Jan 2026 05:33:43 -0000

There is a problem in opening the app, we are taking a look at it

API Service Disruption in ap-south Region

Fri, 09 Jan 2026 06:49:00 -0000

We are pleased to inform you that the issue affecting API functionality in the ap-south region has been resolved. The disruption was caused by a temporary service interruption, which has now been addressed through our standard recovery procedures. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our services are now stable and operating normally. If you experience any further issues or have questions, please do not hesitate to contact our support team. RCA - https://app.devrev.ai/devrev/updates?limit=15&priorities=high&states=unread

Marketplace Service Disruption in US-East Region

Fri, 09 Jan 2026 06:48:01 -0000

RCA -

Marketplace Service Disruption in US-East Region

Fri, 09 Jan 2026 06:47:02 -0000

We are pleased to inform you that the issue causing the marketplace to crash in the us-east region has been fully resolved. Our team identified and addressed the underlying problem to restore normal service. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our services are now stable and functioning as expected. If you experience any further issues or have questions, please don't hesitate to contact us. Thank you for your continued trust.

Marketplace Service Disruption in US-East Region

Fri, 09 Jan 2026 06:22:41 -0000

taking a look at it sincerely, will post an update in an hour

API Service Disruption in ap-south Region

Fri, 09 Jan 2026 06:22:03 -0000

still looking at it, will update in an hour

API Service Disruption in ap-south Region

Fri, 09 Jan 2026 06:19:57 -0000

We are currently experiencing issues with our API services in the ap-south region. Our team is actively working to resolve the problem and restore normal service. We will provide updates as soon as more information becomes available.

Marketplace Service Disruption in US-East Region

Fri, 09 Jan 2026 06:19:32 -0000

We are currently experiencing issues with the Marketplace service in the US-East region. Our team is actively working to resolve the problem and restore normal service. We will provide updates as soon as more information becomes available.

Service Access Delays Due to Authorization Issues

Fri, 09 Jan 2026 05:50:28 -0000

rca -

Service Access Delays Due to Authorization Issues

Fri, 09 Jan 2026 05:47:04 -0000

We are pleased to inform you that the recent issue involving authorization and data reference failures during the Plug Agent Timeline Tests has been successfully resolved. Our team identified and addressed the underlying cause to ensure smooth operation. We apologize for any inconvenience this may have caused and appreciate your patience and understanding throughout the process. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have questions, please do not hesitate to contact us.

Service Access Delays Due to Authorization Issues

Fri, 09 Jan 2026 05:46:07 -0000

visit [here](https://app.devrev.ai/devrev/updates?limit=15&priorities=high&states=unread) for updates\ \

Service Access Delays Due to Authorization Issues

Tue, 28 Oct 2025 07:18:20 -0000

We are currently experiencing delays affecting some users' access to our services. Our team is actively working to resolve the issue and restore normal operation. We will provide updates as soon as more information becomes available.

Service Disruption Due to External Issues

Sat, 26 Jul 2025 05:11:51 -0000

We are currently experiencing some disruptions affecting our Oasis service caused by issues outside our immediate control. Our team is actively working with partners to resolve the problem and restore normal service. We will provide updates as soon as more information becomes available.

Timeline Service Temporarily Unavailable

Fri, 25 Jul 2025 20:13:48 -0000

We are currently experiencing issues with our timeline service, which may affect the display of your timeline updates. Our team is actively working to resolve the problem and restore normal service. We appreciate your patience and will provide updates as soon as possible.

Janus Service Processing Issues

Mon, 19 May 2025 05:16:40 -0000

We are pleased to inform you that the processing errors related to the Janus Kafka Consumer V2 and the Kafka EOF issues have been successfully resolved. Our team identified the root cause and implemented the necessary adjustments to restore normal functionality.

Janus Service Processing Issues

Sun, 18 May 2025 17:29:41 -0000

We are currently experiencing processing issues with the Janus service, which may affect your ability to access certain features. Our team is actively working to resolve this matter and will provide updates within the next few hours. We appreciate your patience and understanding as we work to restore full functionality.

Streaming Issues with DataTap Service

Thu, 15 May 2025 17:40:50 -0000

We are pleased to inform you that the streaming failures caused by EOF errors have been successfully resolved. Our team identified the issue and implemented the necessary adjustments to restore full functionality.

Streaming Issues with DataTap Service

Thu, 15 May 2025 17:40:50 -0000

Issue with Onboarding Kafka Consumer v2

Thu, 15 May 2025 17:34:26 -0000

We are pleased to inform you that the issue regarding the missing 'in_development' stage error during the onboarding of Kafka Consumer v2 has been resolved. Our team identified the root cause and implemented the necessary adjustments to ensure a smooth onboarding experience.

Issue with Onboarding Kafka Consumer v2

Thu, 15 May 2025 17:34:26 -0000

Issue with Onboarding Kafka Consumer v2

Thu, 15 May 2025 17:34:26 -0000

Issue with Onboarding Kafka Consumer v2

Thu, 15 May 2025 17:33:54 -0000

Issue with Onboarding Kafka Consumer v2

Thu, 15 May 2025 17:33:54 -0000

Issue with Onboarding Kafka Consumer v2

Thu, 15 May 2025 17:33:54 -0000

Issue with Onboarding Kafka Consumer v2

Thu, 15 May 2025 17:33:40 -0000

give us time

Issue with Onboarding Kafka Consumer v2

Thu, 15 May 2025 17:33:40 -0000

give us time

Issue with Onboarding Kafka Consumer v2

Thu, 15 May 2025 17:33:40 -0000

give us time

Issue with Onboarding Kafka Consumer v2

Thu, 15 May 2025 17:32:31 -0000

Issue with Onboarding Kafka Consumer v2

Thu, 15 May 2025 17:25:59 -0000

We are currently experiencing an issue with the onboarding process for Kafka Consumer v2, where the 'in_development' stage is missing. This may affect some customers trying to complete their onboarding. Our team is actively working to resolve this issue and will provide updates within the next few hours. Thank you for your patience as we work to restore full functionality.

Issue with Onboarding Kafka Consumer v2

Thu, 15 May 2025 17:25:59 -0000

Issue with Onboarding Kafka Consumer v2

Thu, 15 May 2025 17:25:59 -0000

Issue with Onboarding Kafka Consumer v2

Thu, 15 May 2025 17:25:59 -0000

Issues with Onboarding Process for Kafka Consumers

Thu, 15 May 2025 17:24:30 -0000

We are pleased to inform you that the issue regarding the Kafka consumer write conflict errors has been successfully resolved. This incident caused some disruptions during the onboarding process, but our team has taken the necessary steps to rectify the situation.

Test alert from enact service

Thu, 15 May 2025 17:15:25 -0000

resolved

test

Thu, 15 May 2025 17:08:39 -0000

resolved

Issues with Onboarding Process for Kafka Consumers

Thu, 15 May 2025 16:45:31 -0000

We are currently experiencing issues with the onboarding process for Kafka consumers, which may result in write conflict errors for some users. Our team is actively investigating the situation and working towards a resolution. We will provide updates as soon as possible, and we appreciate your patience during this time.

Streaming Issues with DataTap Service

Thu, 15 May 2025 16:21:46 -0000

We are currently experiencing streaming issues with our DataTap service, which may affect your ability to access real-time data. Our team is actively investigating the problem and working towards a resolution. We will provide updates as soon as possible, and we appreciate your patience during this time.

Streaming Issues with DataTap Service

Thu, 15 May 2025 16:21:46 -0000

Push Notification Service Interruption

Thu, 15 May 2025 10:16:16 -0000

We are pleased to inform you that the issue regarding push notification failures has been resolved. This incident affected the timely delivery of notifications, and we have taken the necessary steps to restore full functionality.

Push Notification Service Interruption

Thu, 15 May 2025 09:56:51 -0000

We are currently experiencing issues with our push notification service, which may affect the delivery of notifications to some users. Our team is actively working to resolve this matter and we will provide updates within the next few hours. Thank you for your patience as we work to restore full functionality.

STS Service Connection Issues

Thu, 15 May 2025 08:24:02 -0000

We are pleased to inform you that the MongoDB connection handshake timeout errors have been successfully resolved. This issue was affecting the stability of our STS service, causing interruptions for some users.

STS Service Connection Issues

Thu, 15 May 2025 05:58:41 -0000

We are currently experiencing connection issues with the STS service, which may affect your ability to access certain features. Our team is actively working to resolve this matter and we will provide updates within the next hour. We appreciate your patience and understanding as we work to restore full functionality.

Test alert from enact service

Thu, 08 May 2025 10:33:36 -0000

test

Thu, 08 May 2025 10:33:36 -0000

test