Incidents | DevRev, Inc.

Unable to Create Tickets in the Portal

Tue, 07 Apr 2026 16:18:53 -0000

**Started:** Apr 7, 2026 15:59 UTC **Current status:** *Mitigated* Ticket creation in the portal is now working again for all users. The issue has been resolved, and the system is stable. Thank you for your patience.

Unable to Create Tickets in the Portal

Tue, 07 Apr 2026 16:18:17 -0000

**Started:** Apr 7, 2026 15:59 UTC **Current status:** *Fixing* The issue preventing users from creating tickets in the portal has been identified as a missing “+” sign button. We are now working on restoring this feature to allow users to submit tickets again. We will provide another update once the fix is in place.

Unable to Create Tickets in the Portal

Tue, 07 Apr 2026 16:13:56 -0000

**Started:** Apr 7, 2026 15:59 UTC **Current status:** *Fixing* We are currently fixing an issue that prevented users from creating tickets in the portal due to a missing “+” sign. We are testing a solution to restore the ticket creation functionality and will update once the fix is fully implemented. Thank you for your patience.

Unable to Create Tickets in the Portal

Tue, 07 Apr 2026 16:13:23 -0000

**Started:** Apr 7, 2026 15:59 UTC **Current status:** *Acknowledged* The issue with creating tickets in the portal persists, and users are still unable to add new tickets. We are actively working to resolve the problem and will provide an update as soon as we have more information.

Unable to Create Tickets in the Portal

Tue, 07 Apr 2026 16:09:01 -0000

**Started:** Apr 7, 2026 15:59 UTC **Current status:** *Acknowledged* The issue preventing users from creating tickets in the portal has been identified as missing the “+” sign button. We are actively working to restore this functionality and will provide updates as soon as it is resolved.

Unable to Create Tickets in the Portal

Tue, 07 Apr 2026 15:59:25 -0000

**Started:** Apr 7, 2026 15:59 UTC **Current status:** *Acknowledged* Customers are currently unable to create tickets in the portal because the “+” sign is missing. This issue affects all users trying to open new tickets. We will provide another update in about 4 minutes.

Widget export is failing

Tue, 07 Apr 2026 05:54:48 -0000

**Started:** Apr 7, 2026 05:34 UTC **Current status:** *Mitigated* The issue causing widget exports to fail has been resolved. Exports are now functioning normally. Thank you for your patience.

Widget export is failing

Tue, 07 Apr 2026 05:53:45 -0000

**Started:** Apr 7, 2026 05:34 UTC **Current status:** *Fixing* We have identified an issue causing widget exports to fail for users. Our team is actively working to resolve the problem and restore the export functionality as quickly as possible. We will provide further updates once the fix is implemented.

Widget export is failing

Tue, 07 Apr 2026 05:49:46 -0000

**Started:** Apr 7, 2026 05:34 UTC **Current status:** *Fixing* We are now testing a fix for the widget export issue. Early results show that exports are completing successfully, and we are monitoring the system to ensure stability. We will provide another update once the fix is fully implemented and verified.

Widget export is failing

Tue, 07 Apr 2026 05:49:07 -0000

**Started:** Apr 7, 2026 05:34 UTC **Current status:** *Acknowledged* The issue causing widget exports to fail has been identified as a problem with the export process. No widget exports are completing successfully at this time. We are working to resolve the problem as quickly as possible.

Widget export is failing

Tue, 07 Apr 2026 05:45:41 -0000

**Started:** Apr 7, 2026 05:34 UTC **Current status:** *Acknowledged* The issue with exporting widgets has been narrowed down, and the team is actively working to resolve it. Export requests are currently failing, preventing users from downloading widget data. We will provide another update as soon as more progress is made.

Widget export is failing

Tue, 07 Apr 2026 05:34:32 -0000

**Started:** Apr 7, 2026 05:34 UTC **Current status:** *Acknowledged* We are aware that exporting widgets is currently not working and is failing for users. Our team is investigating the issue and working to resolve it as quickly as possible. We will provide another update in about 3 minutes.

Article analytics not working in production

Tue, 07 Apr 2026 05:28:59 -0000

**Started:** Apr 7, 2026 05:20 UTC **Current status:** *Acknowledged* The issue with article analytics has been narrowed down to a problem affecting data collection in the production environment. We are actively working to resolve the problem and will provide further updates as soon as possible. The investigation remains ongoing.

Article analytics not working in production

Tue, 07 Apr 2026 05:20:10 -0000

**Started:** Apr 7, 2026 05:20 UTC **Current status:** *Acknowledged* We are aware that article analytics are currently not functioning properly in the production environment. Our team is actively investigating the issue and working to resolve it. We will provide another update in about 3 minutes.

Article analytics not working in production

Mon, 06 Apr 2026 14:29:26 -0000

**Started:** Apr 6, 2026 14:16 UTC **Current status:** *Mitigated* The issue with article analytics has been resolved and service is now stable. Thank you for your patience while we fixed the problem.

Article analytics not working in production

Mon, 06 Apr 2026 14:28:58 -0000

**Started:** Apr 6, 2026 14:16 UTC **Current status:** *Fixing* We have identified issues affecting article analytics in the production environment. Our team is validating the fix and monitoring the system to ensure stability. We will provide another update once the fix is fully rolled out and confirmed to be working.

Article analytics not working in production

Mon, 06 Apr 2026 14:25:32 -0000

**Started:** Apr 6, 2026 14:16 UTC **Current status:** *Fixing* We are making progress on fixing the article analytics issue. Our team is validating the data flow and ensuring analytics are accurately updating. We will continue monitoring to confirm stability before completing the fix.

Article analytics not working in production

Mon, 06 Apr 2026 14:24:59 -0000

**Started:** Apr 6, 2026 14:16 UTC **Current status:** *Acknowledged* We have confirmed that article analytics is still not functioning correctly in the production environment. Our team is narrowing down the cause and working on a fix. We will provide another update once progress is made.

Article analytics not working in production

Mon, 06 Apr 2026 14:21:41 -0000

Article analytics not working in production

Mon, 06 Apr 2026 14:16:43 -0000

**Started:** Apr 6, 2026 14:16 UTC **Current status:** *Acknowledged* We are aware that article analytics are currently not functioning in the production environment. Our team is investigating the issue and working to resolve it as quickly as possible. We will provide another update in about 3 minutes.

Article analytics not working in production

Mon, 06 Apr 2026 14:11:07 -0000

**Started:** Apr 6, 2026 14:11 UTC **Current status:** *Acknowledged* We are aware that article analytics is currently not functioning properly in the production environment. Our team is actively investigating the issue and will provide an update in about 3 minutes. Thank you for your patience.

Call Handling Delays and Freezes

Mon, 06 Apr 2026 05:21:14 -0000

**Started:** Apr 6, 2026 05:11 UTC **Current status:** *Mitigated* The issue causing delays and stalls during call skills has been resolved. Systems are now stable, and agent workflows are functioning normally. Thank you for your patience as we worked to restore full service.

Call Handling Delays and Freezes

Mon, 06 Apr 2026 05:20:57 -0000

**Started:** Apr 6, 2026 05:11 UTC **Current status:** *Fixing* We are making progress on resolving the delays that some users are experiencing when connecting to call skills. Our team is currently implementing improvements to reduce stall times and enhance overall responsiveness. We will continue monitoring the situation closely and will provide updates as we validate these changes.

Call Handling Delays and Freezes

Mon, 06 Apr 2026 05:17:30 -0000

**Started:** Apr 6, 2026 05:11 UTC **Current status:** *Fixing* We are making progress on resolving the delays affecting call handling and interface responsiveness. Our team is refining the fix to reduce stall times and improve overall stability. We will continue monitoring the situation closely and will provide further updates shortly.

Call Handling Delays and Freezes

Mon, 06 Apr 2026 05:16:54 -0000

**Started:** Apr 6, 2026 05:11 UTC **Current status:** *Acknowledged* We have identified that some agents are experiencing significant delays when using calling features, which can cause UI freezes and slow response times. Our team is actively working on resolving the underlying issue and will provide further updates soon.

Call Handling Delays and Freezes

Mon, 06 Apr 2026 05:11:32 -0000

**Started:** Apr 6, 2026 05:11 UTC **Current status:** *Acknowledged* Customers may experience delays or brief freezes when connecting to support agents, leading to longer wait times. We are actively investigating the cause of these stalls and working to resolve the issue. Please expect our next update in approximately 3 minutes.

Ticket Events Not Appearing for Some Transactions

Thu, 02 Apr 2026 14:17:23 -0000

**Started:** Apr 2, 2026 14:13 UTC **Current status:** *Mitigated* The issue causing missing ticket events has been resolved. Systems are now stable, and all ticket data is complete. Thank you for your patience.

Ticket Events Not Appearing for Some Transactions

Thu, 02 Apr 2026 14:17:00 -0000

**Started:** Apr 2, 2026 14:13 UTC **Current status:** *Fixing* We are making progress in restoring complete ticket histories and verifying the accuracy of payment event data. Our team is reviewing recent logs to ensure no additional events are missing and to improve data consistency. We will continue to monitor the situation closely and provide further updates shortly.

Ticket Events Not Appearing for Some Transactions

Thu, 02 Apr 2026 14:13:26 -0000

**Started:** Apr 2, 2026 14:13 UTC **Current status:** *Acknowledged* We are aware that some transaction tickets are missing associated event details, which could affect record accuracy. Our team is actively investigating the cause and working to restore complete data. We expect to provide a further update in approximately 3 minutes.

Meeting Transcripts Not Showing in the Interface

Thu, 02 Apr 2026 11:19:13 -0000

**Started:** Apr 2, 2026 09:16 UTC **Current status:** *Fixing* We are making progress on restoring visibility for meeting transcripts. Our team is validating recent changes to ensure transcripts display correctly across all devices. We will continue monitoring the system closely and will provide another update shortly.

Meeting Transcripts Not Showing in the Interface

Thu, 02 Apr 2026 09:25:58 -0000

**Started:** Apr 2, 2026 09:16 UTC **Current status:** *Fixing* We are currently working to restore visibility of meeting transcripts in the user interface. Our team has identified the cause and is implementing a fix to ensure transcripts appear correctly for all users. We will provide further updates once the fix is successfully deployed.

Meeting Transcripts Not Showing in the Interface

Thu, 02 Apr 2026 09:24:59 -0000

**Started:** Apr 2, 2026 09:16 UTC **Current status:** *Acknowledged* We have confirmed that the transcripts are correctly stored but are not appearing in the user interface. Our team is working on restoring visibility and verifying that transcripts display properly across all affected accounts. We will provide another update once the issue is fully resolved.

Meeting Transcripts Not Showing in the Interface

Thu, 02 Apr 2026 09:16:33 -0000

**Started:** Apr 2, 2026 09:16 UTC **Current status:** *Acknowledged* We are aware that meeting transcripts are currently not visible in the user interface despite being available in the system. Our team is actively working to resolve the issue and will provide an update within a few minutes. Thank you for your patience as we restore full access.

Support App Layout Changed Without Notice

Thu, 02 Apr 2026 08:44:04 -0000

**Started:** Apr 2, 2026 08:44 UTC **Current status:** *Acknowledged* Some users are experiencing unexpected changes to the support app layout, which may cause confusion. The new layout appears temporarily and then disappears, indicating a possible rollout or testing phase. We are actively investigating the cause and will provide an update in about an hour.

Issue with Stage Filters in Saved Views

Tue, 31 Mar 2026 08:56:33 -0000

**Started:** 12 minutes ago **Current status:** *Mitigated* The issue with stage filters not functioning in saved views has been resolved. Data visibility is now restored, and views are displaying correctly. Thank you for your patience while we addressed this.

Issue with Stage Filters in Saved Views

Tue, 31 Mar 2026 08:55:44 -0000

**Started:** 11 minutes ago **Current status:** *Fixing* We are making progress in restoring the filtering functionality for saved views. Our team is validating the fix to ensure filters apply correctly across all data views. We will continue monitoring closely to confirm stability before reopening full access.

Issue with Stage Filters in Saved Views

Tue, 31 Mar 2026 08:50:16 -0000

**Started:** 6 minutes ago **Current status:** *Fixing* We are currently working to restore proper filtering capabilities in saved views. Our team is validating the fix to ensure that data visibility is accurate and consistent. We will continue monitoring the situation closely and will provide updates as we make progress.

Issue with Stage Filters in Saved Views

Tue, 31 Mar 2026 08:49:11 -0000

**Started:** 5 minutes ago **Current status:** *Acknowledged* We have confirmed that the stage filters are not functioning correctly in saved views, affecting data visibility for users. Our team is actively working on a fix to restore proper filtering capabilities and will provide an update once the issue is resolved. Thank you for your patience.

Issue with Stage Filters in Saved Views

Tue, 31 Mar 2026 08:43:29 -0000

**Started:** just now **Current status:** *Acknowledged* We are aware that the stage filters are not functioning correctly in saved views, which may affect how data is displayed. Our team is actively investigating the issue to identify the cause. We will provide an update in approximately 3 minutes with more details and an estimated resolution time.

Devrev Tab Crashing for Some Users

Tue, 31 Mar 2026 08:26:42 -0000

**Started:** 13 minutes ago **Current status:** *Mitigated* The issue causing the Devrev tab to crash and become unresponsive has been resolved. Service is now stable for affected users. We apologize for the inconvenience and appreciate your patience.

Devrev Tab Crashing for Some Users

Tue, 31 Mar 2026 08:25:39 -0000

**Started:** 11 minutes ago **Current status:** *Fixing* We are actively working to resolve the ongoing crashes affecting the Devrev tab. Our team has identified the root cause and is deploying a fix, which we will monitor closely to ensure stability. We appreciate your patience as we work to restore normal functionality within the next few minutes.

Devrev Tab Crashing for Some Users

Tue, 31 Mar 2026 08:21:30 -0000

**Started:** 8 minutes ago **Current status:** *Fixing* We are actively working to resolve the persistent crashing and unresponsiveness of the Devrev tab. Our team has identified the root cause and is deploying a fix, which we will monitor closely once implemented. We appreciate your patience as we work to restore normal functionality.

Devrev Tab Crashing for Some Users

Tue, 31 Mar 2026 08:18:48 -0000

**Started:** 5 minutes ago **Current status:** *Acknowledged* We are aware that some users are experiencing frequent crashes and unresponsiveness in the Devrev tab. Our team is actively investigating the issue to identify the cause and implement a fix. We will provide another update in a few minutes as we make progress.

Devrev Tab Crashing for Some Users

Tue, 31 Mar 2026 08:12:44 -0000

**Started:** just now **Current status:** *Acknowledged* We are aware that some users are experiencing crashes and unresponsiveness when using the Devrev tab. Our team is actively investigating the issue and working to resolve it as quickly as possible. Please expect an update in the next few minutes.

Cloned issues not appearing for RZP account

Tue, 31 Mar 2026 05:21:28 -0000

**Started:** 11 minutes ago **Current status:** *Mitigated* The issue preventing cloned issues from appearing in the RZP account has been resolved. Service is now fully restored, and users can clone issues as expected. Thank you for your patience while we addressed this matter.

Cloned issues not appearing for RZP account

Tue, 31 Mar 2026 05:21:01 -0000

**Started:** 10 minutes ago **Current status:** *Fixing* We are actively working to resolve the issue preventing cloned issues from being created for the RZP account. Our team is deploying a fix and will continue to monitor the situation closely. We appreciate your patience and will provide another update in about 3 minutes.

Cloned issues not appearing for RZP account

Tue, 31 Mar 2026 05:17:24 -0000

**Started:** 7 minutes ago **Current status:** *Fixing* Our team is actively working to resolve the problem with cloned issues not creating for RZP accounts. We are deploying a fix and will monitor the situation closely. Expect the next update in about 3 minutes as we verify the solution.

Cloned issues not appearing for RZP account

Tue, 31 Mar 2026 05:14:52 -0000

**Started:** 3 minutes ago **Current status:** *Acknowledged* We are actively investigating the issue with cloned issues not being created for the RZP account. Our team is working to identify the cause and will provide an update as soon as more information becomes available. Thank you for your patience.

Cloned issues not appearing for RZP account

Tue, 31 Mar 2026 05:09:32 -0000

**Started:** just now **Current status:** *Acknowledged* We are aware that cloned issues are not currently being created for the RZP account. Our team is actively investigating the cause and working to resolve the issue. We will provide another update in about 3 minutes.

SLA Not Triggering for Observe.ai Tickets

Mon, 30 Mar 2026 08:06:56 -0000

**Started:** 1 hour ago **Current status:** *Mitigated* The issue preventing SLA triggers for Observe.ai tickets has been resolved. All SLAs are now functioning as expected. Thank you for your patience while we addressed this matter.

SLA Not Triggering for Observe.ai Tickets

Mon, 30 Mar 2026 08:06:20 -0000

**Started:** 1 hour ago **Current status:** *Fixing* We are actively deploying a fix to resolve the SLA trigger issue related to custom attributes in Observe.ai tickets. Our team is monitoring the rollout closely to ensure the fix works as intended. We will provide another update in about 3 minutes.

SLA Not Triggering for Observe.ai Tickets

Mon, 30 Mar 2026 08:05:43 -0000

**Started:** 1 hour ago **Current status:** *Acknowledged* We are actively investigating an issue affecting SLA timing for certain support tickets with specific custom attributes. Our team is working to identify the root cause and will provide an update shortly. Thank you for your patience as we work to resolve this.

SLA Not Triggering for Observe.ai Tickets

Mon, 30 Mar 2026 07:05:23 -0000

**Started:** just now **Current status:** *Acknowledged* We are aware that SLAs are not currently activating for some Observe.ai tickets with specific custom attributes. Our team is investigating the issue to identify the cause and will provide an update within the next few minutes. We appreciate your patience as we work to resolve this promptly.

Data Not Displaying from Query Tool

Thu, 26 Mar 2026 10:20:18 -0000

**Started:** 13 minutes ago **Current status:** *Mitigated* The issue preventing data from being retrieved has been successfully fixed. Service is now fully operational, and you should experience normal performance. We appreciate your patience while we resolved this matter.

Data Not Displaying from Query Tool

Thu, 26 Mar 2026 10:19:40 -0000

**Started:** 12 minutes ago **Current status:** *Fixing* We are actively working to resolve an issue affecting data retrieval from the nl2sql feature. Our team is deploying a fix and monitoring its performance to ensure normal operation. We appreciate your patience as we work to restore full service.

Data Not Displaying from Query Tool

Thu, 26 Mar 2026 10:19:05 -0000

**Started:** 12 minutes ago **Current status:** *Acknowledged* We are aware that the nl2sql feature is not returning data as expected. Our team is actively investigating the issue to identify the cause and restore normal operation. We will provide further updates as soon as more information becomes available.

Data Not Displaying from Query Tool

Thu, 26 Mar 2026 10:13:45 -0000

**Started:** 6 minutes ago **Current status:** *Acknowledged* We are currently investigating an issue affecting data retrieval through nl2sql. Our team is working to identify the cause and restore normal operation. We will provide further updates as soon as more information is available.

Data Not Displaying from Query Tool

Thu, 26 Mar 2026 10:06:36 -0000

**Started:** just now **Current status:** *Acknowledged* We are investigating an issue affecting data retrieval from the query tool. Users may experience empty results when running certain queries. We will provide another update within approximately 30 minutes.

Data Retrieval Issue with nl2sql

Thu, 26 Mar 2026 09:20:37 -0000

**Incident:** Data Retrieval Issue with Query Tool **Started:** 10 minutes ago **Current status:** *Acknowledged* We are investigating an issue affecting data retrieval through our query tool. Our team is actively working to identify the cause and restore normal functionality. We will provide an update as soon as more information becomes available.

Data Retrieval Issue with nl2sql

Thu, 26 Mar 2026 09:07:51 -0000

The nl2sql feature is currently not returning any data for users. This started 1 minutes ago. We will provide an update within the next 30 minutes.

Customer Support Agents Not Responding

Thu, 26 Mar 2026 06:54:09 -0000

The issue with DevRev customer agents not responding has been resolved. All customer agents are now operational, restoring service within the 8-minute incident window. Thank you for your patience.

Customer Support Agents Not Responding

Thu, 26 Mar 2026 06:53:32 -0000

We've pinpointed the issue: DevRev Customer Agents Not Respondingg. Customer impact was first seen 7 minutes ago. We're rolling out a fix now and expect it fully deployed within about 30–60 minutes—we'll update sooner if that changes. Our next status update will be in about 30 minutes.

Customer Support Agents Not Responding

Thu, 26 Mar 2026 06:52:57 -0000

We are continuing to investigate this issue that started 6 minutes ago. We are exploring multiple approaches and will provide another update in about an hour.

Customer Support Agents Not Responding

Thu, 26 Mar 2026 06:45:50 -0000

Customer support agents for DevRev are currently not responding. This started just now. We will provide an update within the next 30 minutes.

Email Verification for Customer Login Delayed

Thu, 26 Mar 2026 06:23:00 -0000

fixed

Customer Support Agents Unavailable

Thu, 26 Mar 2026 06:22:31 -0000

Customer support agents are currently not responding to inquiries. This started 3 minutes ago. We will provide an update within the next 30 minutes.

Email Verification Emails Not Received

Tue, 10 Mar 2026 15:30:16 -0000

The email verification issue has been resolved after a 14-minute incident. Customers can now receive verification codes as expected, and login processes are functioning normally. Thank you for your patience.

Email Verification Emails Not Received

Tue, 10 Mar 2026 15:30:01 -0000

We have identified the root cause of this issue that started 14 minutes ago. A fix is being deployed and we will provide updates on our progress.

Email Verification Emails Not Received

Tue, 10 Mar 2026 15:27:43 -0000

We have identified the root cause of this issue that started 11 minutes ago. A fix is being deployed and we will provide updates on our progress.

Email Verification Emails Not Received

Tue, 10 Mar 2026 15:26:09 -0000

We are continuing to investigate this issue that started 9 minutes ago. We are exploring multiple approaches and will provide another update in about an hour.

Email Verification Emails Not Received

Tue, 10 Mar 2026 15:15:35 -0000

Some customers are experiencing delays in receiving email verification codes for portal login. This started just now. We will provide an update within the next 30 minutes.

Email Verification for Customer Login Delayed

Tue, 10 Mar 2026 11:19:37 -0000

We have identified the root cause of this issue that started 10 minutes ago. A fix is being deployed and we will provide updates on our progress.

Email Verification for Customer Login Delayed

Tue, 10 Mar 2026 11:15:02 -0000

We are continuing to investigate this issue that started 5 minutes ago. We are exploring multiple approaches and will provide another update in about an hour.

Email Verification for Customer Login Delayed

Tue, 10 Mar 2026 11:09:09 -0000

Some customers are experiencing delays in receiving email verification codes for portal access. This started just now. We will provide an update within the next 30 minutes.

Login and Logout Issues in Simpplr

Tue, 10 Mar 2026 10:48:00 -0000

Some users are experiencing repeated login and logout problems in Simpplr. This started just now. We will provide an update within the next 30 minutes.

Computer Access Disrupted

Tue, 10 Mar 2026 09:34:29 -0000

The issue affecting computers has been resolved after 14 minutes. Service is now fully restored and functioning normally. Thank you for your patience.

Computer Access Disrupted

Tue, 10 Mar 2026 09:34:16 -0000

We have identified the root cause of this issue that started 13 minutes ago. A fix is being deployed and we will provide updates on our progress.

Computer Access Disrupted

Tue, 10 Mar 2026 09:32:29 -0000

We have identified the root cause of this issue that started 11 minutes ago. A fix is being deployed and we will provide updates on our progress.

Computer Access Disrupted

Tue, 10 Mar 2026 09:28:02 -0000

We have identified the root cause of this issue that started 6 minutes ago. A fix is being deployed and we will provide updates on our progress.

Computer Access Disrupted

Tue, 10 Mar 2026 09:26:45 -0000

We are continuing to investigate this issue that started 5 minutes ago. We are exploring multiple approaches and will provide another update in about an hour.

Computer Access Disrupted

Tue, 10 Mar 2026 09:20:29 -0000

Some users are experiencing issues accessing their computers. This started 1 minutes ago. We will provide an update within the next 30 minutes.

Connectivity Issue with Data Processing Service

Tue, 24 Feb 2026 21:27:00 -0000

We've identified the root cause of this issue that started 214 days ago. We're actively working on a fix and will deploy it as soon as it's ready. We'll keep you updated on our progress.

Connectivity Issue with Data Processing Service

Tue, 24 Feb 2026 21:25:27 -0000

We've identified the root cause of this issue that started 214 days ago. We're actively working on a fix and will deploy it as soon as it's ready. We'll keep you updated on our progress.

Connectivity Issue with Data Processing Service

Tue, 24 Feb 2026 21:25:04 -0000

We're still looking into this issue that started 214 days ago. Our team is actively investigating and exploring multiple approaches. We'll provide another update in about an hour or as soon as we have more information.

Connectivity Issue with Data Processing Service

Tue, 24 Feb 2026 21:24:48 -0000

Service Disruption for Dogmatix Splitter

Tue, 24 Feb 2026 19:40:09 -0000

We are pleased to inform you that the recent issues with the Dogmatix Splitter Service have been resolved. The service experienced recurring errors related to its inability to connect with an upstream dependency, resulting in RPC Unavailable errors that affected multiple customers. Our team identified and addressed the underlying connectivity or health issues with the upstream service, restoring normal operation. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or notice any lingering problems, please do not hesitate to contact us.

Service Disruption for Dogmatix Splitter

Tue, 24 Feb 2026 19:39:46 -0000

We've identified the root cause of this issue that started 217 days ago. We're actively working on a fix and will deploy it as soon as it's ready. We'll keep you updated on our progress.

Service Disruption for Dogmatix Splitter

Tue, 24 Feb 2026 19:37:25 -0000

We've identified the root cause of this issue that started 217 days ago. We're actively working on a fix and will deploy it as soon as it's ready. We'll keep you updated on our progress.

Service Disruption for Dogmatix Splitter

Tue, 24 Feb 2026 19:36:47 -0000

We're still looking into this issue that started 217 days ago. Our team is actively investigating and exploring multiple approaches. We'll provide another update in about an hour or as soon as we have more information.

Service Disruption for Dogmatix Splitter

Tue, 24 Feb 2026 19:34:38 -0000

Intermittent Role Access Issues in Gateway Service

Tue, 24 Feb 2026 17:39:10 -0000

We are pleased to inform you that the recent issue with the gateway service related to cache lock acquisition failures has been successfully resolved. This recurring problem, which caused intermittent failures in processing user role information, was addressed by our engineering team through targeted system adjustments. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time.

Intermittent Role Access Issues in Gateway Service

Tue, 24 Feb 2026 17:38:57 -0000

We've identified the root cause of this issue that started 214 days ago. We're actively working on a fix and will deploy it as soon as it's ready. We'll keep you updated on our progress.

Intermittent Role Access Issues in Gateway Service

Tue, 24 Feb 2026 17:36:46 -0000

We've identified the root cause of this issue that started 214 days ago. We're actively working on a fix and will deploy it as soon as it's ready. We'll keep you updated on our progress.

Intermittent Role Access Issues in Gateway Service

Tue, 24 Feb 2026 17:35:03 -0000

We've identified the root cause of this issue that started 214 days ago. We're actively working on a fix and will deploy it as soon as it's ready. We'll keep you updated on our progress.

Intermittent Role Access Issues in Gateway Service

Tue, 24 Feb 2026 17:33:26 -0000

Service Disruption Notification

Mon, 16 Feb 2026 07:10:00 -0000

hijhhh

Meeting Transcriber Service Temporarily Unavailable

Mon, 16 Feb 2026 06:49:29 -0000

We are pleased to inform you that the issue with the Meeting Transcriber has been resolved. The problem was caused by a blob size exceeding the allowed limit, which has now been addressed. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have questions, please don't hesitate to reach out to our support team.

Meeting Transcriber Service Temporarily Unavailable

Mon, 16 Feb 2026 06:48:12 -0000

hello yes

Service Disruption Notification

Fri, 13 Feb 2026 14:34:47 -0000

We are currently experiencing an issue affecting some of our services. Our team is actively working to resolve the problem and restore normal operation. We will provide updates as soon as more information becomes available. Thank you for your patience.

Timeline Transformer Service Temporarily Unavailable

Thu, 12 Feb 2026 10:20:00 -0000

We are pleased to inform you that the Timeline Transformer service issue has been resolved. The service was experiencing difficulties in transforming messages, which has now been addressed through our recent updates. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you continue to experience any issues or have concerns, please do not hesitate to contact us. Thank you for your continued trust.

Timeline Transformer Service Temporarily Unavailable

Thu, 12 Feb 2026 10:17:20 -0000

this is an update

Timeline Service Temporarily Unavailable

Mon, 09 Feb 2026 05:25:45 -0000

This is the RCA link. Please check https://support.dev.devrev-eng.ai/devrev/article/ART-7125

Timeline Service Temporarily Unavailable

Mon, 09 Feb 2026 05:23:11 -0000

We are pleased to inform you that the recent issue with the timeline transformer has been fully resolved. The problem involved difficulties in deserializing and transforming timeline messages, which has now been addressed. Our team has taken the necessary steps to restore normal functionality, and we do not anticipate any further disruptions. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and performing as expected. If you experience any lingering issues or have questions, please don't hesitate to contact our support team.

Timeline Service Temporarily Unavailable

Mon, 09 Feb 2026 05:06:18 -0000

this is stil being fixed

Service Disruption Due to External Issues

Fri, 06 Feb 2026 10:20:56 -0000

We are pleased to inform you that the recent internal errors affecting the Oasis service have been resolved. The issue was caused by an instability in an upstream component, which has now been addressed to restore normal operation. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have concerns, please do not hesitate to contact us. Thank you for your continued trust.

Service Disruption Due to External Issues

Thu, 05 Feb 2026 18:30:00 -0000

This is the RCA link. Please check https://support.dev.devrev-eng.ai/devrev/article/ART-7126

Service Disruption Due to External Issues

Thu, 05 Feb 2026 18:30:00 -0000

This is the RCA link. Please check https://support.dev.devrev-eng.ai/devrev/article/ART-7126

Service Disruption Due to External Issues

Thu, 05 Feb 2026 18:30:00 -0000

This is the RCA link. Please check https://support.dev.devrev-eng.ai/devrev/article/ART-7126

Plug is degraded here

Mon, 19 Jan 2026 06:48:00 -0000

Please take a look at the RCA: https://support.devrev.ai/chennai/article/ART-56

Plug is degraded here

Mon, 19 Jan 2026 06:48:00 -0000

this is fixed, reach out for any questions

Plug is degraded here

Mon, 19 Jan 2026 06:48:00 -0000

Please take a look at the RCA: https://support.devrev.ai/chennai/article/ART-5

Dashboards not loading in apsouth

Mon, 19 Jan 2026 06:17:00 -0000

This is fixed, you can view the dashboards now

Dashboards not loading in apsouth

Mon, 19 Jan 2026 06:17:00 -0000

Please take a look at the RCA: https://support.devrev.ai/chennai/article/ART-5

App broken, not opening

Mon, 19 Jan 2026 06:08:07 -0000

Please take a look at the RCA: https://support.devrev.ai/chennai/article/ART-5

App broken, not opening

Mon, 19 Jan 2026 05:55:20 -0000

Please take a look at the RCA: https://support.devrev.ai/chennai/article/ART-6

App broken, not opening

Mon, 19 Jan 2026 05:53:34 -0000

We are pleased to inform that its fixed and you can open the app normally, please reach out for any further questions

Plug is degraded here

Mon, 19 Jan 2026 05:37:10 -0000

plug is not opening, please check

Dashboards not loading in apsouth

Mon, 19 Jan 2026 05:36:41 -0000

cannot view dashboards

App broken, not opening

Mon, 19 Jan 2026 05:33:43 -0000

There is a problem in opening the app, we are taking a look at it

API Service Disruption in ap-south Region

Fri, 09 Jan 2026 06:49:00 -0000

We are pleased to inform you that the issue affecting API functionality in the ap-south region has been resolved. The disruption was caused by a temporary service interruption, which has now been addressed through our standard recovery procedures. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our services are now stable and operating normally. If you experience any further issues or have questions, please do not hesitate to contact our support team. RCA - https://app.devrev.ai/devrev/updates?limit=15&priorities=high&states=unread

Marketplace Service Disruption in US-East Region

Fri, 09 Jan 2026 06:48:01 -0000

RCA -

Marketplace Service Disruption in US-East Region

Fri, 09 Jan 2026 06:47:02 -0000

We are pleased to inform you that the issue causing the marketplace to crash in the us-east region has been fully resolved. Our team identified and addressed the underlying problem to restore normal service. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our services are now stable and functioning as expected. If you experience any further issues or have questions, please don't hesitate to contact us. Thank you for your continued trust.

Marketplace Service Disruption in US-East Region

Fri, 09 Jan 2026 06:22:41 -0000

taking a look at it sincerely, will post an update in an hour

API Service Disruption in ap-south Region

Fri, 09 Jan 2026 06:22:03 -0000

still looking at it, will update in an hour

API Service Disruption in ap-south Region

Fri, 09 Jan 2026 06:19:57 -0000

We are currently experiencing issues with our API services in the ap-south region. Our team is actively working to resolve the problem and restore normal service. We will provide updates as soon as more information becomes available.

Marketplace Service Disruption in US-East Region

Fri, 09 Jan 2026 06:19:32 -0000

We are currently experiencing issues with the Marketplace service in the US-East region. Our team is actively working to resolve the problem and restore normal service. We will provide updates as soon as more information becomes available.

Service Access Delays Due to Authorization Issues

Fri, 09 Jan 2026 05:50:28 -0000

rca -

Service Access Delays Due to Authorization Issues

Fri, 09 Jan 2026 05:47:04 -0000

We are pleased to inform you that the recent issue involving authorization and data reference failures during the Plug Agent Timeline Tests has been successfully resolved. Our team identified and addressed the underlying cause to ensure smooth operation. We apologize for any inconvenience this may have caused and appreciate your patience and understanding throughout the process. Rest assured, the service is now stable and functioning as expected. If you experience any further issues or have questions, please do not hesitate to contact us.

Service Access Delays Due to Authorization Issues

Fri, 09 Jan 2026 05:46:07 -0000

visit [here](https://app.devrev.ai/devrev/updates?limit=15&priorities=high&states=unread) for updates\ \

Service Access Delays Due to Authorization Issues

Tue, 28 Oct 2025 07:18:20 -0000

We are currently experiencing delays affecting some users' access to our services. Our team is actively working to resolve the issue and restore normal operation. We will provide updates as soon as more information becomes available.

Meeting Transcriber Service Temporarily Unavailable

Mon, 11 Aug 2025 16:16:48 -0000

We are currently experiencing an issue with the Meeting Transcriber service, which may affect transcription features. Our team is actively working to resolve the problem and restore full functionality. We appreciate your patience and will provide updates as soon as possible.

Service Disruption Due to External Issues

Sat, 26 Jul 2025 05:11:51 -0000

We are currently experiencing some disruptions affecting our Oasis service caused by issues outside our immediate control. Our team is actively working with partners to resolve the problem and restore normal service. We will provide updates as soon as more information becomes available.

Timeline Service Temporarily Unavailable

Fri, 25 Jul 2025 20:13:48 -0000

We are currently experiencing issues with our timeline service, which may affect the display of your timeline updates. Our team is actively working to resolve the problem and restore normal service. We appreciate your patience and will provide updates as soon as possible.

Timeline Transformer Service Temporarily Unavailable

Fri, 25 Jul 2025 20:13:42 -0000

We are currently experiencing issues with our Timeline Transformer service, which may affect the processing of your messages. Our team is actively working to resolve the problem and restore normal service as quickly as possible. We appreciate your patience and will provide updates as soon as more information is available.

Service Disruption in Artifact Upload

Fri, 25 Jul 2025 14:43:00 -0000

We are currently experiencing intermittent issues with the artifact upload process in the platform, which may affect certain features. Our team is actively investigating the problem and working towards a resolution. We will provide updates as soon as more information becomes available. Started about 214 days ago. Our team is already digging in. We'll have more info in about 30 minutes.

Upload Issue with Artifact Service

Fri, 25 Jul 2025 14:38:00 -0000

We are currently experiencing intermittent failures when uploading artifacts, primarily affecting one customer in the us-east-1 region. Our team is actively investigating the issue and working to restore normal service. We will provide updates as soon as more information becomes available. Started about 214 days ago. Our team is already digging in. We'll have more info in about 30 minutes.

Intermittent Role Access Issues in Gateway Service

Fri, 25 Jul 2025 12:33:25 -0000

We are experiencing recurring issues with the gateway service related to user role processing, which may temporarily affect access for some users. Our team is actively investigating the cause and working to resolve the problem. We will provide updates as we make progress. Started about 214 days ago. Our team is already digging in. We'll have more info in about 30 minutes.

Vector Indexing Error Affecting Search Service

Fri, 25 Jul 2025 12:33:00 -0000

We are currently experiencing recurring issues with the vector indexing process, which may impact search and related features. Our team is actively investigating the problem and working to resolve it as quickly as possible. We will provide updates as we make progress. Started about 214 days ago. Our team is already digging in. We'll have more info in about 30 minutes.

Connectivity Issue with Data Processing Service

Thu, 24 Jul 2025 22:39:09 -0000

We are currently experiencing intermittent connectivity issues affecting the gc_consumer service, which is responsible for processing data changes. This may temporarily impact data processing tasks in the DEV environment. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide updates as more information becomes available. Started about 214 days ago. Our team is already digging in. We'll have more info in about 30 minutes.

Service Access Issues Due to Connection Failures

Thu, 24 Jul 2025 10:53:00 -0000

We are currently experiencing intermittent connection problems affecting the gateway service, which may impact authorization and access to certain features. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide updates as we learn more. Started about 215 days ago. Our team is already digging in. We'll have more info in about 30 minutes.

Push Notifications Temporarily Unavailable

Thu, 24 Jul 2025 03:54:00 -0000

We are currently experiencing intermittent issues with push notifications in our development environment due to a cache timeout. This may result in some notifications not being delivered. Our team is actively investigating the problem and working to restore normal service as quickly as possible. We will provide updates as we make progress. Started about 217 days ago. Our team is already digging in. We'll have more info in about 30 minutes.

Gateway Service Authorization Error

Wed, 23 Jul 2025 00:03:00 -0000

We are currently experiencing an issue with the gateway service that may affect your access to certain features. Our team is actively investigating the problem and working to resolve it as quickly as possible. We will provide updates as we learn more. Started about 216 days ago. Our team is already digging in. We'll have more info in about 30 minutes.

Service Disruption for Dogmatix Splitter

Tue, 22 Jul 2025 12:19:46 -0000

We are currently experiencing recurring issues with the Dogmatix Splitter service, which is affecting multiple customers. The problem appears to be related to an upstream dependency being unavailable, and our team is actively working to resolve it. We will provide updates as we make progress and appreciate your patience during this time. Started about 217 days ago. Our team is already digging in. We'll have more info in about 30 minutes.

Janus Service Processing Issues

Mon, 19 May 2025 05:16:40 -0000

We are pleased to inform you that the processing errors related to the Janus Kafka Consumer V2 and the Kafka EOF issues have been successfully resolved. Our team identified the root cause and implemented the necessary adjustments to restore normal functionality.

Janus Service Processing Issues

Sun, 18 May 2025 17:29:41 -0000

We are currently experiencing processing issues with the Janus service, which may affect your ability to access certain features. Our team is actively working to resolve this matter and will provide updates within the next few hours. We appreciate your patience and understanding as we work to restore full functionality.

Streaming Issues with DataTap Service

Thu, 15 May 2025 17:40:50 -0000

We are pleased to inform you that the streaming failures caused by EOF errors have been successfully resolved. Our team identified the issue and implemented the necessary adjustments to restore full functionality.

Issue with Onboarding Kafka Consumer v2

Thu, 15 May 2025 17:34:26 -0000

We are pleased to inform you that the issue regarding the missing 'in_development' stage error during the onboarding of Kafka Consumer v2 has been resolved. Our team identified the root cause and implemented the necessary adjustments to ensure a smooth onboarding experience.

Issue with Onboarding Kafka Consumer v2

Thu, 15 May 2025 17:33:54 -0000

Issue with Onboarding Kafka Consumer v2

Thu, 15 May 2025 17:33:40 -0000

give us time

Issue with Onboarding Kafka Consumer v2

Thu, 15 May 2025 17:32:31 -0000

Issue with Onboarding Kafka Consumer v2

Thu, 15 May 2025 17:25:59 -0000

We are currently experiencing an issue with the onboarding process for Kafka Consumer v2, where the 'in_development' stage is missing. This may affect some customers trying to complete their onboarding. Our team is actively working to resolve this issue and will provide updates within the next few hours. Thank you for your patience as we work to restore full functionality.

Issue with Onboarding Kafka Consumer v2

Thu, 15 May 2025 17:25:59 -0000

Issues with Onboarding Process for Kafka Consumers

Thu, 15 May 2025 17:24:30 -0000

We are pleased to inform you that the issue regarding the Kafka consumer write conflict errors has been successfully resolved. This incident caused some disruptions during the onboarding process, but our team has taken the necessary steps to rectify the situation.

Test alert from enact service

Thu, 15 May 2025 17:15:25 -0000

resolved

test

Thu, 15 May 2025 17:08:39 -0000

resolved

Issues with Onboarding Process for Kafka Consumers

Thu, 15 May 2025 16:45:31 -0000

We are currently experiencing issues with the onboarding process for Kafka consumers, which may result in write conflict errors for some users. Our team is actively investigating the situation and working towards a resolution. We will provide updates as soon as possible, and we appreciate your patience during this time.

Streaming Issues with DataTap Service

Thu, 15 May 2025 16:21:46 -0000

We are currently experiencing streaming issues with our DataTap service, which may affect your ability to access real-time data. Our team is actively investigating the problem and working towards a resolution. We will provide updates as soon as possible, and we appreciate your patience during this time.

Push Notification Service Interruption

Thu, 15 May 2025 10:16:16 -0000

We are pleased to inform you that the issue regarding push notification failures has been resolved. This incident affected the timely delivery of notifications, and we have taken the necessary steps to restore full functionality.

Push Notification Service Interruption

Thu, 15 May 2025 09:56:51 -0000

We are currently experiencing issues with our push notification service, which may affect the delivery of notifications to some users. Our team is actively working to resolve this matter and we will provide updates within the next few hours. Thank you for your patience as we work to restore full functionality.

STS Service Connection Issues

Thu, 15 May 2025 08:24:02 -0000

We are pleased to inform you that the MongoDB connection handshake timeout errors have been successfully resolved. This issue was affecting the stability of our STS service, causing interruptions for some users.

STS Service Connection Issues

Thu, 15 May 2025 05:58:41 -0000

We are currently experiencing connection issues with the STS service, which may affect your ability to access certain features. Our team is actively working to resolve this matter and we will provide updates within the next hour. We appreciate your patience and understanding as we work to restore full functionality.

Test alert from enact service

Thu, 08 May 2025 10:33:36 -0000

test

Thu, 08 May 2025 10:33:36 -0000

test